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Privacy Policy

1. Introduction

Welcome to LUMEA ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.livelumea.com (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

2.1. Personal Information

  • Identity Data: Includes first name, last name, username or similar identifier.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Includes bank account and payment card details.

  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

2.2. Technical Data

  • Usage Data: Includes information about how you use our website, products, and services.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide and Manage Services: To manage your account and provide you with the services you request.

  • To Improve Our Services: To better understand how users access and use our Site, both on an aggregated and individualized basis, in order to improve our Site and services.

  • For Marketing and Communication: To communicate with you about products, services, and promotional offers, and to respond to your inquiries and feedback.

  • For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

  • Legal Obligations: If required by law or if we believe in good faith that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or personal safety of our users or the public.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to access the personal data we hold about you.

  • Correction: The right to request that we correct any inaccuracies in your personal data.

  • Deletion: The right to request that we delete your personal data.

  • Restriction: The right to request that we restrict the processing of your personal data.

  • Objection: The right to object to our processing of your personal data.

  • Portability: The right to request that we transfer your personal data to another organization or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

8. Third-Party Links

Our Site may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page

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